Loading...

Frequently Asked Questions

WHAT IS JOINING HANDS?

Joining Hands is a Person to Person, Direct Funding and Crowd Sharing Platform. It brings forth a new way of raising funds for various causes, whether it is for personal needs or a host of worthy causes, such as churches, schools, non-profit organizations, etc.

IS JOINING HANDS A COMPANY, A BUSINESS OR A CORPORATION?

Neither, Joining Hands is a Platform made by the people and for the people. It was created by a group of like-minded people for this very purpose.

HOW CAN I PARTICIPATE?

There are 3 ways to get involved: To be a member of Joining hands, you must first join Through your sponsor or use our official site If you have been invited to join by a family member or friend/person, click on that person’s “Refferal Link and you will be instructed to fill out a simplified registration form. In the event that you were not invited by family /friends then you can join by going to our official site Go to Sign-Up button. You will then be referred to someone in the Matrix and the system will automatically spill you down into the first eligible or qualified referrer’s group.

CAN I HAVE MORE THAN ONE ACCOUNT?

Yes, we encourage you on having additional accounts for your different goals, but we strongly recommend that you have two members to sign up under that new account.

CAN I SIGN PEOPLE UP MYSELF? 

Yes you can. In fact, you are encouraged to do that to make sure that the people you refer are placed under the correct Referrer, which is you, but keep in mind that once you have 2 personal referrals, your additional referrals automatically spill down into your referrals genealogy. from the 1st generation level all the way down.

ARE THERE ANY FEES TO PAY?

No, there are no fees of any kind. We offer the system 100% free of charge.

WHAT DONATION/PAY PROCESSORS ARE USED?

Local Banks.

WHAT DONATION/PAY PROCESSORS ARE USED?

Local Banks.

ARE THE PAYMENTS AUTOMATED?

No, as you receive donations from another participant, you will need to verify that the funds were deposited in whichever processor your Referral chose. Then and only then should you approve the donation. Donations must be approved within 12 hours. If the referrer does not take action within that time limit, their account will be blocked until some action is taken and during the locked timeframe, they will not be able to receive any donations; nor will they be able to donate.

CAN I EDIT MY PROFILE, E.G. CHANGE MY EMAIL ADDRESS OR DONATION METHODS?

Yes, you are in control of your account.

CAN I CHANGE MY REFERRER?

No it's not possible to change refferrer.

I SENT THE DONATION BUT MY REFERRER HAS NOT APPROVED IT. WHAT CAN I DO?

Simple go to contact us the is an email address aswell as contact number you can WhatsApp support submit proof of payment and your username once proof of is verified support will approve your payment.

ARE THERE ANY REFUNDS?

No, there are no refunds allowed, since all donations are sent directly from one person’s processor to another person’s processor. No funds are being held by the Administrator or the Founding group.Joining Hands has NO 3rd Party Processor to handle any transactions.

WHEN I WENT TO UPGRADE TO A HIGHER STAGE, THE SYSTEM SHOWS SOMEONE ELSE AS MY REFERRER ON THE UPGRADE TAB TO WHOM I HAVE TO SEND MY DONATION. WHY IS THAT?

This is how a pass-up works. For example, your direct Referral donated R300 to you. When you step up or upgrade to Stage 2, the donation goes up to your Referrer's Referrer. When you step up to Stage 3, it goes to the 3rd Referrer, in that order all the way to Level 4 and that is how the donations from your generation’s referrals will flow up to you. Those that you see in your 1st generation are your direct referrals, which you have personally referred, and they will donate R300 to you. Those that you see in your 2nd generation will donate R600 to you when they step up to Stage 2. Those in all other stages will donate to you whenever they step up and submit the donation required for that particular Stage. As your donations increase with every Stage upgrade, the same applies to your referrals donations when they donate to you in the exact same fashion.

More Questions?

For further information, send an email to info@joininghands.co.zw

Contact Info

For emergency help
Whatsapp Us:

;